Support

Superior Technical Support

We understand that you need answers and you need them now.  That's why we have a staff of trained support technicians who are ready to help you at a moment's notice. 

O-LS clients rest easy when it comes to technical support.  First, we only do business with software and hardware vendors who have a solid, technical support reputation and with whom we have had a longstanding history.  Second, since we provide first line technical support, our clients only need to make one telephone call and we do the rest.  Our staff is extensively trained in the products we sell and, if we don't know the answer, we surely know where to get it.  Third, we stay with the problem until the proper solution is found.  We will do whatever it takes, every time.

• Telephone/Modem Support
• On-Site Support
• Tech request via Phone, Fax & WEB
• Support contract/retainer available

Sage Accpac ERP (Advantage Series) Service Packs and PTFs

ACCPAC strongly recommends that all Programs and all program temporary fixes ("PTFs") or Service Packs be installed by an ACCPAC authorized Certified Consultant ("CC"). All ACCPAC CCs must attend extensive training and successfully pass a written test prior to authorization. ACCPAC has required this because, in our judgment, the Program cannot be installed and learned successfully by an end user without assistance from a CC. By using a CC, you can avoid lost time or lost opportunity that you or your company may experience if the Program, PTF or Service Pack is not properly installed.

Click on PTF name for complete description.