Service

Whether you require a quick and easy installation, a series of modifications to tailor a system to your company's requirements, or a consultation to determine exactly what it is you need, we have a staff of implementation and programming experts ready to help.  On-Line Systems has extensive experience with the Sage Accpac ERP product line  - and with their solid backing, we can offer you exceptional services with full confidence that we will more than meet your needs.

Another major challenge at On-Line Systems is to maintain the backbone of our business – excellence in consulting services.  Over the years, our clients have come to count on us to provide consistently high quality consulting that is responsive, professional and cutting-edge.  Technology by itself is useless.  The people who install, configure, train and support the technology make all the difference, that is why at On-Line Systems, consulting is where the rubber meets the road.

Business Automation Consulting – If you don’t know where to start, we will perform a comprehensive needs analysis.  We will do all the legwork for you and provide recommendations based on your needs and our experience in the industry.  During this process, you can call upon our staff of systems engineers, programmers, CPAs and staff accountants.  Our team approach assures that all your questions will be answered and the best solution for your business will be found.

Software Consulting – Once we have identified your software needs, On-Line Systems' software consultants will install and configure your system, and will train your staff on the day-to-day operations of your new accounting software.  We can even provide customization for your software as needed.  And, since we are all accountants too, we will make sure your system meets all your accounting, reporting, and internal control needs.

Hardware/Network Consulting – Once we have identified your hardware needs, we will provide trained hardware technicians and network engineers to install and configure your hardware.  Our staff is fully trained in the hardware and network software we sell, and will have your equipment and network up and running in an efficient and thorough manner.

Support Services – As we said earlier, our clients count on us for solid, prompt service.  We pride ourselves on unprecedented client support.  Our technicians offer first-line support for the software and hardware we sell.  If you are in a mission critical situation, we will respond within two hours.  Another advantage to our clients all over the country is our remote technical support, the same superior service level without the travel time.